2022年5月24日火曜日

In cooperation with the cloud phone "MOT / TEL" and Cybozu's kintone, the other party information is automatically displayed when a call arrives. Promote the conversion of EC business inquiry counters to DX for telephone operations.

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https://www.mot-net.com/news/34977


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CTI cooperation between kintone and cloud PBX "MOT / TEL" . We realize smooth customer correspondence.

The cloud phone "MOT / TEL" of Baltec Co., Ltd. (Headquarters: Shinjuku-ku, Tokyo, CEO Hideka Yoshie) works with Cybozu, Inc.'s "kintone" and has trouble with telephone support operations. We will strongly support and support the companies that have introduced kintone.

Cloud phone "MOT / TEL" cooperates with Cybozu's kintone

Telephone support business support Part 1:
By automatically displaying customer information and response history information registered in kintone when receiving a call on the screen of a PC etc., the trouble of starting another system when responding to a call is saved, and in the past It is possible to respond while referring to the correspondence history of.

Telephone support business support # 2:
MOT / TEL has a function to use a personal computer as a telephone (hereinafter referred to as softphone). You can make a call with a softphone by using the phone number registered in kintone.

Telephone support business support # 3:
By linking MOT / TEL and kintone, it has become possible to introduce services at low cost and in a short period of time without API linkage or individual development and settings.

Through this collaboration, we have realized that we can strongly support and support the telephone support business of all the companies that have introduced kintone and are engaged in inbound business and outbound business.

■ What is MOT / TEL?MOT / TEL extends smartphones by using the dedicated application "MOT / Phone". It is a cloud telephone service that allows multiple people to make a call with a landline number, receive a call to the company at the same time, and transfer it to another employee. It will be introduced to more than 65,000 new users in FY2020 due to the fact that a softphone that supports dedicated business chat and incoming / outgoing calls from a PC is installed as standard, and that it is easy to use due to the design that follows the usability of Japanese business phones. I am.

What is MOT / TEL?

■ Benefits of kintone cooperationIn the conventional telephone system, it was necessary to ask the customer name and membership number after the call started and search the customer information with the customer management system, but with MOT / TEL, the information is searched from the kintone customer database at the same time as the incoming call. Since customer information can be displayed instantly on the screen of a PC, it is possible to shorten the telephone response time and reduce the workload of employees.

■ Cooperation methodCTI linkage between MOT / TEL and MOT / PBX and kintone is possible with simple settings without individually developing or modifying the system .

In order to link with CTI , enter the settings in the MOT / Phone POP-UP app of the PC phone (softphone) app used in MOT.

Setting 1: Open the settings of the MOT / Phone POP-UP app.

Setting 2: Select an external URL from the link destination pull-down in the external link destination settings on the right side of the General tab.

Setting 3: The setting items of the external URL are displayed. Check "Use as an alternative to pop-ups".

Enter "https: // your kintone domain / k / search? Keyword =% TEL" in the URL field.
The "? Tel =% TEL" part is the caller's number. If there is an incoming call from the number 0353301165, the URL will be "https: // domain of kintone you are using / k / search? Keyword = 0353301165" and the search result screen will be displayed.

Setting 1

When an incoming call arrives, the kintone customer information screen will automatically appear.

Setting 2

■ Call directly from the kintone screenYou can make a call from MOT's PC phone (softphone) application by clicking the phone number on the kintone screen, and you do not need to enter the phone number when making a call.


■ Details on cooperation with MOT / TEL softphoneshttps://www.mot-net.com/kintone-cti

[Overview of Baltec Co., Ltd.]
Business: Development and sales of cloud PBX

for offices, attendance management, and cloud systems for offices such as expense settlement Company name: Baltec Co. , Ltd.
Established: March 23, 1993 Japan
: 〒163-1103 Tokyo Metropolitan Government 6-22-1, Nishi-Shinjuku, Shinjuku-ku Shinjuku Square Tower 3rd Floor
Company Profile: https://www.webjapan.co.jp/company/profile/

December 6, 2021 9:55 AM | Category: Notice     Related keywords:  ,  ,  , 

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